Returns and Warranty

Return Policy

Defective product will be replaced within the warranty period. All returns must be accompanied with an RMA number and include all original accessories. Important: BTI does not offer refunds for defective returns; BTI will however provide a replacement if the product is accepted for return. All returned product must have the BTI part number and serial number label intact when returned.

Request for Return

Please submit an RMA Request Form to return a product for warranty. For questions, contact the RMA Dept. directly by e-mail at rma@batterytech.com.

We will provide you with return instructions and an RMA number to help complete your return.

RMA Request Form

Warranty Policy

Battery Technology, Inc. (BTI) warrants the product to be free from defects in material and workmanship for 12 months, with the exceptions identified on this page, from the original date of documented purchase from an authorized BTI reseller.

24 Month Warranty

18 Month Warranty

6 Month Warranty

Limited Warranty

This end-user international limited warranty is extended by Battery Technology Inc. (BTI), to the original purchaser of any BTI product accompanied by this warranty and is not transferable. Please note that the warranty does not cover products purchased through online auction houses. Replacements will be made using new or refurbished BTI product (at BTI's discretion). The warranty on the replacement product will be a continuation of the original product's warranty and will only be valid from the date of the original purchase.

BTI's limited warranty shall be to solely repair or replace, at BTI option, the defective BTI product or any electronic device damaged by such BTI product, under normal consumer use. Repair or replacement will be made, provided that you are the original owner of the product and have contacted the BTI RMA department.

*NOTE: The capacity of all rechargeable batteries will decline over time depending on the use and charging/discharging process. This is considered normal and therefore, a reduction in battery capacity is not covered under warranty. The battery is only warranted from defects in material or workmanship resulting in failures. Reduced runtime is not warranted and will vary depending on the power management settings and configurations that are set on the mobile device as well as the number of times the battery has been charged and discharged. Please be advised that rechargeable batteries are considered 'consumable products' and warranty coverage is limited to a battery not being able to receive and hold a charge.

Disclaimer

No other express warranty is given and no affiliation of BTI, by word or by action, will constitute a warranty. BTI disclaims any implied warranties of merchantability or fitness for a particular purpose. *BTI's Warranty is limited only to the repair and the replacement of parts and the necessary labor and services required to repair the product and damaged device. In no event shall BTI be liable for incidental consequential, special or indirect damage, including lost business profits, or lost data in your device.

This warranty is void if damage was caused by accidents, abuse, neglect, modification, alteration, misuse or repairs performed by anyone other than a BTI's representatives, or if product serial number has been removed or defaced.

All Packages received without the correct or proper RMA numbers clearly marked on them will be refused and returned to the original sender. NO EXCEPTIONS!

*The disclaimer of the implied warranties of merchantability or fitness for a particular purpose is not applicable to California. Some states do not allow the exclusions of incidental or consequential damages, so the above exclusion may not apply to you. You may have other rights that vary from state to state.

What is the Magnuson Moss Warranty Act?

The Federal Trade Commission Magnuson-Moss Act protects consumers. This act passed in 1975 states tie-in sales provisions are NOT allowed in consumer warranties. Manufacturers cannot require consumers to purchase items or services in order to keep their warranty valid.

Essentially, the act states that a warrantor cannot require the consumer of their product to buy an additional product or service to be used with the original product in order to maintain the original product warranty.

Neither can the manufacturer state that the system warranty is void if other "brands" of peripherals are used.

To read details or better understand the Magnuson Moss Warranty Act rules please visit the Federal Trade Commission's website at: http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm#Magnuson-Moss.